Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

➔ In the same condition that you received it, unworn or unused.
➔ Tags must be attached.
➔ Product must be in its original WEASIE packaging bag.
➔You’ll also need the order number and proof of purchase.

Returns that do not meet these requirements may be rejected.

For UK orders, you can start a return through our WEASIE Returns Portal and for international orders please email hello@weasie.co.uk

When returning through our portal a £4.95 return shipping fee will apply. This fee will be deducted from your refund. Original delivery charges are non-refundable, so your refund will be for the value of the returned item(s), less the £4.95 return shipping fee.

Once your return has been received and inspected, we aim to process your refund within 5 working days. Once processed, please allow additional time for your bank or payment provider to credit the funds to your account.

You can always contact us for any further return questions at hello@weasie.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately via hello@weasie.co.uk if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
We don’t currently offer exchanges.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number and proof of purchase.